Be a vital part of the charity team, ensuring smooth operations, providing great care for everyone getting in touch with the charity, answering queries, and taking on your own area of expertise.

Day to day tasks include

• Managing incoming calls, emails, contact forms from our website and more. Passing information to the right people
• Helping people phoning in a housing crisis navigate their way to the right support.
• Answering our door, assisting visitors
• Receiving and processing post and donations including counting money
• Arranging rooms for meetings and taking notes as needed
• Managing outgoing post, buying consumables, monitoring stock levels of equipment and goods donations
• Helping the fundraising team manage their fundraising equipment and getting ready for, or tidying up after events
• Progressing your specialist tasks

Specialist tasks

Depending on your area of interest and skills (or skills you’d like to develop) we have a range of tasks that need doing often.

Data entry into various systems alongside cleaning up data. This ensures we can manage relationships with our clients, supporters and partners and tell people about the impact they make in ending homelessness.

Skills required

• You need to be an approved WHC volunteer. 
• Can work independently but loves being part of a team
• Happy to be busy sometimes but less busy at others
• Happy speaking with members of the public, with a great telephone manner
• Confident using a computer, familiar with MS Word and Excel
• Well organised and methodical
• Comfortable with maintaining confidentiality 

How we support you

We can provide training on our systems and software. Our Finance and Administration Assistant will help and guide you.

Hours

To ensure continuity and role satisfaction for our volunteers, Office Administrators need to commit to one shift a fortnight. The office is open from 9am to 5pm.

Shifts: 9am – 12.30pm or 12.30pm – 5pm with breaks.

You can do a whole day and would get all a lunch hour and breaks.

Want to find out more? Get in touch by calling 01494 447699 or communications@wyhoc.org.uk