FAQ
See our winter shelter FAQ here.
- If the person appears under 18, or is in immediate danger or needs urgent medical attention, call 999.
- Submit a report to Streetlink. Streetlink gathers timely information about people sleeping rough and passes it to local outreach
teams so someone can check on them and offer help. Submit a Streetlink alert - Contact us
No. Emergency accommodation is always free. There are no nightly charges, deposits or booking fees. If someone asks you for money for shelter, encourage them to get in touch with us so we can help them find the accommodation they are entitled to and is right for them. You can also submit a Streetlink alert as that is often the fastest way to connect someone to support.
Ask them to: Contact us or Streetlink
While we do not operate a year-round shelter, we provide a range of emergency options across the year and run a winter night shelter. We also support people to access other accommodation that is available.
However, the reality is there are not enough places for every person who becomes homeless, and there remains a shortage of safe, affordable long-term housing. That is why we focus a lot of our effort on homelessness prevention. Learn more about our services
Yes and thank you. To make sure donations are useful and so we can genuinely meet people’s needs without creating excess or waste check our list of items before donating:
All ways to give are listed here:
Donate to WHC
Yes! Opportunities include outreach, practical support, and night shelter teams. Roles are updated regularly; follow our volunteer page and sign up for our newsletter to receive the latest opportunities.
Volunteer roles
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