If you have volunteered at the night shelter before, thank you; It's great to have you back for the shelter in January - March 2027!
We’ve listened to your feedback, made changes to the way the shelter will work, and made volunteer training and booking shifts much easier!
Fewer in person courses!: If you did the in-person general night shelter training last year you can do a shorter refresher training online this year! If you still want to do in person you can but you don't have to. You will get an email explaining how to do this.
New online training platform: Lots of our online training, handbooks and videos will on a brand new system called Talent LMS. You'll get an invite to it soon. It's easy to use and keep everything in one place and tells us when you've completed your training.
New booking system for in-person training: This year we are using Eventbrite. It'll confirm your courses, give you all the details you need and you can change your booking yourself if needed.
Making it easier to be a Shift Leader: We've fully refreshed the Shift leader training so it is more practical. We are hoping this will make it far easier to take on this vital role.
Once you've updated your details in CERVIS (see below) you will get an email with a few days that will tell you how to book your training.
NOW: Please update your details in CERVIS, including which roles you would like to do
So we know you’re coming back, and to help us plan and communicate with you effectively, please go to CERVIS, and do the following:
1. Go to https://wyhoc.org.uk/volunteer/cervis-portal
2. Log in to your account. If you’ve forgotten your password you can reset it. A short video on the above page tells you how.
3. On your Main Dashboard, choose View or Update Volunteer Profile Information
4. Check and update the following sections:
- First Name/Last Name
- Main Phone
- Address
- Emergency Contact Name
- Emergency Contact Phone
- Food Allergies and Intolerances
- Dietary Preference
5. Update the ROLES you’re interested in doing: Go to Volunteer Groups and select all the roles you might like to do.
Note: Don’t worry about what you’re trained in and we don’t need you to select nights of the week. If you’re volunteering at a venue, you can choose that when you offer shifts in a couple of months’ time.
6. Scroll down and click the "Update Volunteer Information" to save changes.
Here’s a short video that shows all of that.
If you have any questions, get in touch: 01494 447699, volunteer.enquiries@wyhoc.org.uk